I have over 22 years of experience working in customer service and supervision, serving the U.S. Army. Currently, I work as an independent Notary Public and Notary Signing Agent in the El Paso, Texas area. Being bilingual, I am fluent in Spanish and can speak, read, write, and translate. I am certified, bonded, and insured through the National Notary Association with specific training to work with mortgage lenders, title, escrow companies, and third-party vendors. My priority is to provide timely and quality service, and I enjoy interacting with clients from diverse socio-cultural, educational, and ethnic backgrounds in El Paso. I ensure customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining the post-closing process to mortgagees while complying with all regulations and privacy laws. Furthermore, I ensure that all lender requirements are met by conducting quality checks on loan documentation before submission to prevent delays in the prompt return of the loan packet to the lender. Lastly, I take proper measures to dispose of non-processed paperwork with personal and financial data appropriately.