20 years of successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedure and systems to improve and streamline assignments. Possess solid computer skills. Working knowledge using Microsoft Excel, Microsoft Word, and CRM Systems. Ability to train, motivate, and supervise customer service employees. A team player acknowledged as Quality Senior Customer Service/Inside Sales Manager.? Develop a plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Skills/Qualifications: Organization, Accounting, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness, Reporting Research Results, Verbal Communication