• Owner of CMS76 Solutions LLC and formerly CMS Notary Services a company dedicated to notarizing loan documents for mortgage closings • Collaborate with title and mortgage companies as well as third party vendors to meet with borrowers, sellers, and buyers to facilitate paperwork regarding loans, purchases and sales of real property (also known as closings). Interact with clientele from diverse sociocultural, educational, and ethnic backgrounds. Explain the purpose of each document being signed and answer any pertinent questions. Hire, train, supervise, schedule and delegate work to contracted staff. • Over 20 years of customer service experience. • Over 12 years supervisory experience working for the government meeting regulations. • Certified by NNA as a Certified Notary Signing Agent. • Traveled to borrower's homes or office to complete loan documents for real estate, refinancing and modifications. • Perform duties properly and ethically. • Maintain proper procedures, files and regulations. • The safeguarding of borrowers' private financial information. • Getting loan package back to lender in a timely manner. • Manage all aspects of a small business: new business development, create and maintain a client database, negotiating pricing, accounting activities • Collaborate with mortgage lenders, title companies, scheduling services to complete mortgage loan signing • Work with law firms to notarize legal documents • Assist individuals with general notary needs • Worked with various lenders and title companies across the nation • Accurately executed mortgage loan documents including first mortgage, HELOC, reverse mortgages, seller and buyer documents • Coordinated signing appointments with borrowers and return properly signed and notarized documents to lender. • Provided traveling Notary Public services • Conducted real estate loan closings • Performed quality assurance management • Acted in office management and bookkeeping capacity • Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible.